Returns & Exchanges
At Base Laboratories, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns on all unworn items with original tags attached. Please ensure your return is initiated within this timeframe to be eligible for a full refund to your original payment method.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all clothing tags and hygiene seals remain intact.
Ship the Items
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects the returned items, your refund will be processed and credited back to you within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing